Shipping policy

SHIPPING POLICY

We currently ship to addresses within the United States only.

Order Processing & Handling
* Processing Time: 1–3 business days (Monday–Friday)
* Order Cut-off: 4:00 PM Eastern Time (New York). Orders placed after the cut-off, or on weekends and holidays, begin processing the next business day.
* Possible Delays: Orders may take longer if payment is incomplete, the shipping address is incorrect, or during peak seasons. In such cases, we will contact you by email.

Shipping Time
* United States: 7–10 business days after processing and handling (Monday–Friday)

Shipping Charges
* United States: $4.99 flat rate

Shipping Origin
All of our products are shipped directly from our fulfillment centers in China. This allows us to offer a wide range of products at competitive prices.

Factors That May Affect Delivery
While we strive to meet our stated timelines, certain circumstances are beyond our control, including:
* Severe weather conditions
* Holiday seasons
* Customs clearance
* Carrier errors or delays

We will always update you with any available tracking information if delays occur.

Taxes & Duties
* Orders do not include import duties or customs fees that may apply to international shipments entering the United States.
* Any such charges are the customer's responsibility.
* Marco Vianna is not responsible for delays caused by customs clearance.

Order Cancellations
* If you wish to cancel an order after payment, contact us immediately at Contact@marcovianna.com.
* We will try to assist, but if your order has already been processed or shipped, we cannot cancel it. In that case, you may return it once received in accordance with our Refund Policy.

FAQ – Shipping

1. How long will it take to receive my order?
Processing takes 1–3 business days, then shipping takes 7–10 business days. In total, most orders arrive within 8–13 business days.

2. Do you ship internationally?
No. We currently ship within the United States only.

3. How much is shipping?
Shipping is a flat $4.99 on all orders within the United States.

4. Can I track my order?
Yes. Once your order has shipped, you will receive an email with tracking information.

5. Will I need to pay customs duties or taxes?
Possibly. Because our orders ship from overseas, import duties or fees may apply when your package enters the United States. These charges are the responsibility of the buyer.

6. What if my order is delayed?
Delays may occur due to customs, weather, or carrier issues. We will provide updates and tracking whenever possible.

7. Can I change my shipping address after ordering?
Please contact us at Contact@marcovianna.com within 8 hours of placing your order. If your order hasn't been processed yet, we can update it. Once shipped, we cannot make changes.

Questions? Email us at Contact@marcovianna.com.