Refund policy

RETURN & REFUND POLICY

At Marco Vianna, we want you to love every pair. If something isn't right, you have 30 days from the date you receive your order to request a return.

Return Eligibility
To be eligible for a return, your item must be:
* In the same condition you received it: unworn, unused, and with all tags attached
* In its original packaging, including the shoe box, dust bags and any inserts, with the box undamaged
* Accompanied by your order number or proof of purchase

Footwear tip: please try on your shoes indoors on a clean, soft surface. Shoes with scuffs, creases, or marks on the soles show signs of wear and cannot be accepted for return.

We reserve the right to refuse returns that show signs of use, wear, or damage not caused by us.

How to Start a Return
1. Email us at Contact@marcovianna.com with your order number and the item(s) you'd like to return.
2. We'll reply with your return instructions and the return address. Please do not send items back without contacting us first, as returns sent without instructions cannot be processed.
3. Ship your item using a trackable shipping service and send us the tracking number.

Return Shipping
* Customers are responsible for return shipping costs, which are non-refundable.
* Returns are sent at the customer's risk until they arrive at our warehouse. We strongly recommend a trackable shipping service, as we cannot guarantee receipt of a return without tracking.
* We do not charge restocking fees.

Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us within 7 days of delivery at Contact@marcovianna.com with your order number and a photo or video showing the issue. We'll evaluate it and make it right with a replacement or a full refund, at no extra cost to you.

Non-Returnable Items
* Items marked "Final Sale" on the product page
* Gift cards
* Items that have been worn, used, altered, or damaged after delivery

Exchanges
We only replace items that arrive defective or damaged. If you'd like a different size or color, please return the original item following the steps above and place a new order.

Refunds
Once your return has been received and inspected, we'll email you to let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow some additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at Contact@marcovianna.com.

Questions?
We're happy to help with any question about returns or your order. Email us at Contact@marcovianna.com. We provide customer support exclusively by email.